| |
This page was created in order to expedite the return process for our customers. If there are any problems using this page, please email us and let us know.
To make a return you MUST fill out and fax us a form. Click here or on the large button below to download a MS Word document.
BEFORE RETURNING...
If you are returning because of equipment failure, consider the cause of the problem with your unit. If the cause of the failure was water or electrical damage, GEM does not take responsibility for replacement of the unit.
RETURN SHIPPING REQUIREMENTS
GEM prefers that all packages be returned using UPS.
Ship to: GEM REMOTES, 356 Capri Boulevard, Naples, FL, 34113
Your shipping address and the RMA number must be clearly marked on the outside of the box.
The RMA number is composed of your name and the date of purchase i.e. "Steve Jones 08-21-08"
DO NOT USE PEANUTS! Please use bubble wrap. Use 3-5 inches of packing material on all sides of the item being returned.
|
|
